1. Acceptance and eligibility
By accessing the site, submitting information, or purchasing a service, you agree to these Terms and our Privacy Policy. If you act for a company or another person, you represent that you have authority to bind or act for that party. You must be at least 18 years old and legally able to enter a contract.
2. DValue360 services
DValue360 provides independent vehicle-valuation and claim-support services, which may include diminished-value analysis, fair-market or total-loss valuation, repair-scope review, appraisal reports, market comparisons, and customer-requested draft communications. The exact scope, deliverables, fee, and estimated timing for paid work will be stated at purchase or in a separate written engagement.
A free intake review determines general service fit only. It is not an appraisal, professional opinion, or commitment to accept an engagement.
3. Your information and responsibilities
You agree to provide accurate, complete, and current information and only materials you are authorized to share. You are responsible for verifying the VIN, mileage, trim, options, loss date, repair information, claim facts, and any material used in a report. Tell us promptly if information changes or appears incorrect.
You remain responsible for claim deadlines, policy requirements, communications, decisions, filings, negotiations, and whether to use or submit any report or draft. DValue360 is not responsible for delay or error caused by missing, inaccurate, inaccessible, or late information.
4. Independent opinions and third-party data
Reports reflect an independent opinion based on the information reasonably available at the time. Market listings, vehicle histories, repair data, databases, and other third-party sources may be incomplete, inaccurate, delayed, or later changed. Estimates and opinions are not statements of certain value.
An insurer, appraiser, repair facility, attorney, arbitrator, court, or other party may disagree with or reject a report. DValue360 does not control those parties and does not promise acceptance, payment, settlement, recovery amount, or timing.
5. No legal, insurance, or public-adjuster services
DValue360 is not a law firm and does not provide legal advice, legal representation, or jurisdiction-specific opinions about rights, deadlines, coverage, liability, or litigation strategy. Unless a separate written agreement expressly says otherwise, DValue360 does not act as your attorney, insurer, insurance agent, public adjuster, fiduciary, or authorized negotiator and cannot bind you or settle a claim.
Templates and draft letters are provided for convenience and informational support. You must review, approve, and send them, and should consult a qualified attorney or licensed professional for advice about your circumstances. See our Legal Disclosures.
6. Fees, payment, and changes
Prices are shown before purchase or stated in writing. Unless otherwise stated, fees cover only the identified deliverable and are due when ordered. Additional revisions, rush work, expert testimony, inspections, travel, supplemental research, appraisal-clause participation, or other out-of-scope work may require a separate fee and agreement. Taxes may apply.
Because professional time and data costs may be incurred promptly, cancellation and refund eligibility depends on the work already performed and any purchase-specific terms shown at checkout or in the engagement. Nothing here limits rights that cannot lawfully be waived.
7. Permitted use and intellectual property
DValue360 owns the site, branding, methods, templates, presentation, and general report framework. Subject to full payment, you may use a final report for the claim or business purpose for which it was prepared and may share it with relevant advisers and claim participants. You may not resell, publish as a template, remove ownership notices from, reverse engineer, scrape, disrupt, or misuse our site or materials.
You retain ownership of materials you submit. You grant DValue360 a limited right to host, copy, analyze, and disclose them as reasonably necessary to review your request, perform an engagement, operate and secure the service, and meet legal obligations.
8. Electronic communications and authorization
You consent to receiving service communications electronically and agree that electronic records and signatures may satisfy writing requirements. Submission authority and contact consent are described in our Consent & Authorization Disclosures. Marketing consent, where requested, is optional and is not a condition of purchase.
9. Disclaimers
To the maximum extent permitted by law, the site and services are provided "as is" and "as available." DValue360 disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, and error-free operation. We do not warrant that a report will establish a particular value or produce a particular claim result.
10. Limitation of liability
To the maximum extent permitted by law, DValue360 and its owners, employees, contractors, and providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, lost profits, loss of data, loss of use, or loss of claim proceeds arising from the site or services. DValue360's aggregate liability arising from a paid service will not exceed the amount you paid DValue360 for that service during the 12 months before the event giving rise to the claim. These limits do not apply where prohibited by law.
11. Suspension, governing law, and general terms
We may refuse or suspend access for fraud, misuse, nonpayment, security risk, unlawful activity, or material breach. You may stop using the site at any time, but provisions that by their nature should survive will remain in effect.
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Subject to any non-waivable right, courts located in Westchester County, New York will have exclusive jurisdiction over disputes arising from these Terms or the services. If any provision is unenforceable, the remainder will continue. Our failure to enforce a provision is not a waiver. These Terms, plus any written engagement and incorporated policies, are the entire agreement for their subject matter.
12. Changes and contact
We may revise these Terms prospectively by posting an updated version and effective date. Material changes to an active paid engagement will not retroactively alter its agreed scope without consent.
Questions may be sent to claims@dvalue360.com, 240-441-1574, or DValue360 LLC, 12 Church Street, Unit 1706, New Rochelle, NY 10801.